Privacy Policy

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Make a reservation or booking
• Register for our services or loyalty programs
• Contact us for inquiries or customer support
• Subscribe to our newsletter or marketing communications
• Participate in surveys, promotions, or contests
• Check in or stay at our resort

This information may include:

• Name and contact details (email address, phone number, postal address)
• Date of birth and nationality
• Passport or identification information (as required by law)
• Payment and billing information
• Reservation details and preferences (room type, dietary requirements, special requests)
• Travel companion information
• Emergency contact information

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing behavior, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on our website
• Referring website or source
• Cookies and similar tracking technologies

1.3 Information from Third Parties

We may receive information about you from third-party booking platforms, travel agencies, payment processors, and business partners who assist us in providing our services.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Reservations and Services: To process bookings, manage your stay, provide requested services, and fulfill our contractual obligations
• Communication: To send booking confirmations, respond to inquiries, provide customer support, and send important updates about your reservation
• Personalization: To understand your preferences and enhance your guest experience during your stay
• Marketing: To send promotional materials, special offers, and newsletters (with your consent where required)
• Legal Compliance: To comply with applicable laws, regulations, and governmental requests, including registration requirements in Tanzania
• Security and Safety: To protect the safety and security of our guests, staff, and property
• Business Operations: To analyze trends, improve our services, manage our resort operations, and conduct research
• Payment Processing: To process transactions and prevent fraudulent activity

3. Legal Basis for Processing (GDPR)

If you are from the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the specific context:

• Contract Performance: Processing is necessary to fulfill our booking contract with you
• Consent: You have given us explicit consent to process your information for specific purposes
• Legitimate Interests: Processing is necessary for our legitimate business interests (e.g., improving services, marketing)
• Legal Obligations: Processing is necessary to comply with legal requirements

4. How We Share Your Information

We may share your personal information in the following circumstances:

4.1 Service Providers

We work with third-party service providers who perform services on our behalf, including:

• Payment processors and financial institutions
• Booking and reservation systems
• IT and website hosting services
• Marketing and communication platforms
• Activity and excursion providers
• Transportation services

4.2 Legal Requirements

We may disclose your information when required by law, including:

• Compliance with Tanzanian immigration and hospitality regulations
• Response to legal processes, court orders, or governmental requests
• Protection of our rights, property, and safety, or that of our guests and staff
• Investigation of potential violations of our terms and policies

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4.4 With Your Consent

We may share your information for any other purpose with your explicit consent.

5. International Data Transfers

Tembo Kiwengwa Beach Resort is located in Tanzania. If you are accessing our services from outside Tanzania, please be aware that your information may be transferred to, stored, and processed in Tanzania and other countries where our service providers operate. We take appropriate measures to ensure that your personal information receives adequate protection in accordance with this Privacy Policy.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission
• Secure storage systems with restricted access
• Regular security assessments and updates
• Staff training on data protection practices
• Physical security measures at our resort premises

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors we consider in determining retention periods include:

• The duration of your relationship with us
• Legal and regulatory requirements (e.g., tax, accounting records)
• Our legitimate business interests
• The need to resolve disputes and enforce our agreements

Typically, guest reservation and stay information is retained for 7 years in accordance with financial and legal requirements.

8. Your Rights and Choices

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

8.1 Access and Correction

You have the right to access and update your personal information. You may contact us to review or correct your data.

8.2 Deletion

You may request deletion of your personal information, subject to legal retention requirements and legitimate business needs.

8.3 Data Portability

You may request a copy of your personal information in a structured, commonly used format.

8.4 Objection and Restriction

You may object to or request restriction of certain processing of your personal information.

8.5 Marketing Communications

You can opt out of receiving marketing communications at any time by:

• Clicking the "unsubscribe" link in our emails
• Contacting us directly using the information below
• Updating your communication preferences in your account

8.6 Withdrawal of Consent

Where we rely on your consent to process your information, you may withdraw that consent at any time.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Improve website functionality and performance
• Provide personalized content and advertising

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

10. Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information promptly. If you believe we have collected information from a child under 13, please contact us immediately.

11. Third-Party Links

Our website may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date at the top of this policy
• Sending you an email notification (for significant changes)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. Contact Us